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Marsha McLean: How to contact the city

Live from City Hall

Posted: August 20, 2009 8:51 p.m.
Updated: August 21, 2009 4:55 a.m.

While you can still pick up the telephone and reach the city of Santa Clarita at (661) 259-CITY Monday through Friday, there is a host of new options to communicate with the city and find out the information you need, 24-7.

The city's online presence has grown tremendously over the last few years, providing residents and businesses the ability to sign up for classes and programs, report a pothole, streetlight outage, graffiti or an abandoned vehicle, as well as learn about everything from job openings and street sweeping schedules to festivals and fairs.

Although Santa Clarita has long enjoyed the communication benefits of its popular Web site at, we've also begun to explore more aspects of social media.

The city's Facebook page at is an excellent venue for two-way communication and are also linked to our Twitter account,

It is amazing to think that 10 years ago the majority of these communication and interactive tools that are so popular today didn't even exist. All of these avenues of communication are linkable through the city's home page at

For daily news and information, you can subscribe to the city's online blog, which provides interesting photos and information on a variety of topics. Check it out at

The city's own YouTube channel at features videos on a wide variety of city-related topics.

Our twice-monthly City Council meetings are streamed live from our Web site and you can read the meeting agenda online in advance as well.

E-Service is part of our growing suite of online services intended to create transparency in government and improve our residents' ability to seamlessly communicate with their local government.

In today's world, there is an expectation for 24/7 support in real-time. Our city fulfills that expectation.

Another component of the city's online services is our E-notify system, designed to provide a way for residents to sign up to receive e-mails from the city on topics of their choice.

It's easy to visit the city's Web site at to sign up for e-mail notifications on a broad range of topics, including construction updates, upcoming events and job openings.

The city sends out more than 20,000 e-mails a month, and the system continues to grow as new options are added.

Santa Clarita has also developed a system that will allow you to subscribe and receive mobile phone text alerts concerning emergencies impacting our community.

You can subscribe to receive emergency related text alerts (eAlerts) from the city by simply texting the term "SCEMERGENCY" to 41411 from any mobile phone device or mobile service provider.

What's more, commuter transit riders can also subscribe to the city's text alert system to receive real-time updates should their bus be delayed by an accident or mechanical failure.

Residents can access and subscribe to both of these services via the city's Web site.

Like many of you, the city of Santa Clarita can be considered an explorer in this brave new world and we certainly are learning a lot along the way.

We are seeking to provide the best, most accurate information to you, to listen to what you are thinking about and to hear your ideas for our city.

As we forge a new path, we encourage you to continue to participate, to provide your ideas for communication and to join us in this new and exciting journey.

You may also be pleased to know that good old-fashioned letters to the city work just as well and our policy, just as with e-mails, is to respond to each and every one we receive.

Our snail-mail address at City Hall is 23920 Valencia Blvd. #300, Santa Clarita, CA 91355.

If you have ideas about how you would like to communicate with your city, please e-mail me at

Marsha McLean is a Santa Clarita city councilwoman. Her column reflects her own views and not necessarily those of The Signal. "Live from City Hall" runs Fridays in The Signal and is provided by the city of Santa Clarita.


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