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City launches new iPhone app

Provides residents with 24/7 mobile access to services

Posted: January 28, 2010 1:37 p.m.
Updated: January 28, 2010 4:43 p.m.
Potholes that need filling, a streetlight out, and graffiti that needs removing are now an iPhone tap away in the city of Santa Clarita with the launch of the city's new iService mobile app.

iService allows iPhone users to simply open the app, select an issue, take a picture, and tap "submit" -- the app knows the exact location and sends the issue directly to the City staff member who can fix it.

There is no charge to download the app and Santa Clarita is only one of a handful of cities launching this new technology.

"With more than 50,000 applications already available and millions more downloaded every day, there is a clear demand and expectation among our residents to be able report issues to the city whenever or wherever they prefer via their iPhones," Mayor Laurene Weste said. "iService also improves the city's ability to respond to service requests in a more timely fashion, which is very important with our tight budget."

The GPS and camera features built into the iPhone make it simple for residents to alert the city about a variety of issues around the clock.

Residents can rest assured their concern is handled by the right person without ever needing to visit an office or sit down at a computer. iService users can also receive updates on the status of their reported issue right to their iPhone.

The app's efficiency allows the city to serve more requests with fewer people, saving the city time and money while providing 24/7 service reporting for our residents and business community.

The new iService app also corresponds perfectly with the city's existing customer management system.

Santa Clarita's iService app can be downloaded from the iPhone App Store by searching for the keyword "GORequest," or visiting the city of Santa Clarita's Web site at:

The iService app for the iPhone is the latest enhancement to the city's citizen relationship management solution from Government Outreach, Inc.


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