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Marsha McLean: How do you like to communicate with the city?

Live from City Hall

Posted: January 7, 2012 1:30 a.m.
Updated: January 7, 2012 1:30 a.m.

The city of Santa Clarita has committed to a variety of online services intended to create transparency and improve the community’s ability to seamlessly communicate with us. In today’s world, there is an expectation for 24/7 support, and our city fulfills that expectation. 

While residents can still call the city of Santa Clarita at (661) 259-CITY during normal business hours, Monday through Friday, there are a host of other communication services available online.

In the last few years, the city’s online presence has grown tremendously in providing residents and businesses with the ability to register for classes and programs, and report a pothole, streetlight outage, graffiti or an abandoned vehicle. Residents can also learn about everything from job openings and street sweeping schedules to festivals and fairs.  

Although Santa Clarita has long enjoyed the benefits of its website,, the city is also available via social media. The city’s Facebook page,, and Twitter account,, are great venues to learn about news, share information and connect with us.

Both of these social media avenues, as well as our Flickr and YouTube pages can be accessed through the city’s home page.

In recognition of the increasing trend among residents to use blogs as a preferred place to discuss local issues, the city uses Santa Clarita city briefs as a way to share information and participate in the blogosphere. City Briefs serves as a place to actively look for up-to-date information. Check it out at

Each month, the city receives hundreds of questions, which can be asked online through e-service Since You Asked. The feature is accessible at, and offers a simple, fast and effective way to acquire information.

Simply enter a keyword or question in the system and Since You Asked will populate an answer if the city has provided previous responses on the topic.

If asking an original question, the city will respond quickly via email.

Community members can even search a variety of topics to see if the question has already been answered. The “Top 10” most requested topics of the month are available on the main page, so residents can regularly see top issues that are important to community members.

Another component of the city’s online services is our e-notify system, which has more than 19,700 subscribers. This email notification system provides emails to registered users from the city on various topics of interest including construction updates, emergency notifications, upcoming events and job openings.

To sign up today to receive notifications via email, simply visit, register your email address, and customize the information you want to receive from the city.

The city of Santa Clarita also uses a cellphone service that allows residents to subscribe and receive mobile phone text alerts concerning emergencies impacting our community. To subscribe and receive city emergency related text alerts or e-alerts, text “SCEMERGENCY” to 888777 from any mobile phone (standard text messaging rates apply). 

Santa Clarita Transit riders can subscribe to the city’s U-Text system to receive real-time text alerts, should their commuter route be delayed by an accident or mechanical failure.  To register for Transit U-Texts, visit

Online technology services are valuable and cost-effective communication tools. Santa Clarita’s online services allow the city to provide timely and efficient information, gather feedback and hear ideas from community members. As the city continues to create new paths of communication, we encourage residents to join us in this new and exciting journey.

Although the city is dedicated to enhancing our online services, residents can continue to contact the city through good old-fashioned letters or phone calls. We are committed to responding to each and every one. Letters can be addressed to City Hall: 23920 Valencia Blvd. No. 300, Santa Clarita, 91355. 

For more information or to connect with any of the city of Santa Clarita’s online services, visit

Marsha McLean is a Santa Clarita city councilwoman and can be reached at: or (661) 255-4311.


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