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Live from City Hall: New ways to communicate

Posted: January 19, 2013 2:00 a.m.
Updated: January 19, 2013 2:00 a.m.

In recent months, Santa Clarita has welcomed thousands of new residents into the city through the annexation of several areas, including: North Copper Hill, Copperstone, Fair Oaks Ranch, Jakes Way, South Sand Canyon, and the future Vista Canyon.

As a result of these annexations, Santa Clarita is now the third largest city in Los Angeles County, with a population of 203,300 residents.

The city takes great pride in providing a high quality of life for our residents, including excellent public safety services, library programs and services, parks, recreation and more.

We are honored to offer residents responsive municipal services and a real role in shaping the quality of life in this community through accessible local government representatives and services.

That’s why the city provides a variety of well-thought out communication services intended to create transparency and improve the community’s ability to talk to us at any time.

While residents can still call the City of Santa Clarita at 661-259-CITY, during normal business hours Monday through Friday, there are a host of other services available online.

In the last few years, the city’s online presence has grown tremendously in providing residents and businesses with the ability to register for classes and programs, report a pothole, a streetlight outage, graffiti or an abandoned vehicle.

Residents can also learn more about local news, job openings, street sweeping schedules or upcoming events.

Although Santa Clarita has long enjoyed the benefits of its popular website,, the city is also available via social media.

The city’s Facebook page,, and Twitter account,, are great resources to learn about what’s happening, share information and connect with us.

These social media avenues, as well as our Flickr and YouTube pages can be accessed through the city’s home page.

The city also uses Santa Clarita City Briefs as a way to share information and participate in the blogosphere.

City Briefs serves as a place to actively look for weekly and often daily news updates.

Check it out at

Each month the city receives hundreds of questions, which can be asked online through eService-Since You Asked.

The feature is accessible at and offers a simple, fast and effective way to acquire information.

Simply enter a keyword or question in the system and it will populate an answer.

Residents can also submit issues from an iPhone or Android phone using the downloadable Santa Clarita eService app.

Another component of the city’s online services is our eNotify system, which has more than 25,000 subscribers.

This email notification system provides emails to registered users from the city on various topics of interest including construction updates, emergency notifications, upcoming events and job openings.

To sign up to receive notifications via email, simply visit, register your email address, and customize the information you want to receive from the city.

The City of Santa Clarita also uses mobile phone text alerts, which allows residents to subscribe and receive information about emergencies impacting our community.

To subscribe and receive city emergency related text alerts or eAlerts, text "SCEMERGENCY" to 888777 from any mobile phone (standard text messaging rates apply).

Santa Clarita Transit riders can subscribe to the City’s U-Text system, which sends real-time text alerts to subscribers in case a route becomes delayed.

To register for Transit U-Texts, visit

I want to encourage you to use any of these communications tools you wish to let your city government know if we can help you or answer a question.

And don’t forget, you can always contact the city by letter or phone. We are committed to responding to each and every correspondence in a timely manner.

Letters can be addressed to City Hall: 23920 Valencia Blvd. #300, Santa Clarita, CA 91355.

For more information or to connect with the City of Santa Clarita, visit

Marsha McLean is a Santa Clarita City Councilwoman and can be reached at: or 661-255-4311.


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